Returns, Refunds & Cancellations
How to return an item
Contact us first
Get in touch within 14 days with your order number — by phone or the returns form. We’ll confirm the next step before anything is sent back.
Pack it back up
Return items unused, uncut and in their original packaging. For faulty or incorrect goods, we’ll arrange and cover the return.
Get your refund
Once we’ve received and checked the goods, refunds are processed within 5–8 working days to your original payment method.
We strive to ensure our customers are completely satisfied with their purchases. If you encounter any issue with your order, the situations below explain your options.
Your situation
Faulty or incorrect items
If you receive faulty goods or the wrong items, we’re sorry for the inconvenience. You have 14 days from receiving your order to return them. Contact our team and we’ll arrange collection or return and send a replacement or full refund — including any return postage where the fault is ours.
Wrong item ordered
If you ordered the wrong items, you have 14 days from receiving them to return them. Items must be unused, uncut and in their original packaging. Get in touch and we’ll guide you through the return.
No longer needed
Changed your mind? You have 14 days from receiving your items to return them, provided they are unused and in their original packaging. Please contact us before sending anything back.
Custom or modified parts
For custom or modified parts, cancellations may not be possible once the modification process has begun. Please contact us as soon as possible if you wish to cancel — we’ll assess the request based on the status of the work.
How refunds are processed
Once we’ve received and checked your returned items, we aim to process your refund within 5–8 working days, back to your original payment method.
Statutory rights are not affected. Full terms are set out in our Terms & Conditions.