Privacy Policy
This policy explains what personal data Precision Technology Supplies Ltd (“PTS”, “we”, “us”) collects, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: June 2026 · Controller: Precision Technology Supplies Ltd, The Birches Industrial Estate, East Grinstead, RH19 1XZ · Reg. No.: 02192324
1. What data we collect
We collect and process the following categories of personal data:
- Identity & contact data — name, job title, company name, email address, telephone number, delivery and billing address.
- Order data — products ordered, quantities, prices, order history, invoices and correspondence.
- Financial data — payment method type. Card details are processed directly by our payment provider (Stripe / PayPal) and are never stored by PTS.
- Technical data — IP address, browser type and version, device type, pages visited, referral source. Collected automatically via cookies and server logs.
- Marketing preferences — whether you have opted in to receive our newsletter and product updates.
- Account credentials — hashed password and account settings. We never store passwords in plain text.
2. How we use your data
We use your personal data for the following purposes:
- Fulfilling your orders — processing payments, arranging delivery, issuing invoices and managing returns.
- Managing your account — account pricing, saved lists, order history and credit terms.
- Customer service — responding to enquiries, resolving complaints and providing technical support.
- Improving our website and service — analytics, testing and research (using aggregated or anonymised data where possible).
- Marketing — sending stock updates, product guides and promotions only if you have opted in or are an existing customer under the soft opt-in rules.
- Legal obligations — retaining financial records, responding to legal requests, and complying with HMRC requirements.
3. Legal basis for processing
| Purpose | Legal basis |
|---|---|
| Processing your order | Performance of a contract |
| Managing your account | Performance of a contract |
| Customer service | Legitimate interests / contract |
| Analytics & site improvement | Legitimate interests (minimised data) |
| Marketing to existing customers | Legitimate interests (soft opt-in) |
| Marketing to new contacts | Consent |
| Financial record-keeping | Legal obligation (Companies Act / HMRC) |
4. Who we share your data with
We share personal data only where necessary, with:
- Delivery partners (e.g. DHL, TNT, Royal Mail) — name and delivery address only.
- Payment processors (Stripe, PayPal) — transaction data processed under their own privacy policies.
- IT & hosting providers — under strict data-processing agreements.
- Professional advisers (accountants, solicitors) — where required by law or to enforce our rights.
We do not sell, rent or trade your personal data with third parties for marketing purposes.
5. International transfers
Your data is primarily stored and processed within the UK and European Economic Area (EEA). Where data is transferred outside these areas (for example, to US-based cloud providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.
6. How long we keep your data
| Data type | Retention period |
|---|---|
| Order and financial records | 7 years (HMRC requirement) |
| Account data (active accounts) | While the account is active |
| Account data (closed accounts) | 2 years after closure, then deleted |
| Marketing consent records | Until you withdraw consent |
| Server logs and technical data | Up to 12 months |
| Customer service correspondence | 3 years after resolution |
7. Your rights
Under UK GDPR you have the following rights. To exercise any of them, contact us using the details below.
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your data where there is no legitimate reason to continue processing it.
- Restriction — ask us to pause processing your data while a dispute is resolved.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests (including direct marketing).
- Withdraw consent — where processing relies on consent, you may withdraw it at any time.
We will respond to all valid requests within one calendar month. There is no charge for exercising your rights, except in cases of manifestly unfounded or excessive requests.
8. Cookies
Our website uses cookies and similar technologies. For full details of the cookies we use, why we use them, and how to manage your preferences, please see our Cookie Policy.
9. Changes to this policy
We may update this policy from time to time. When we make significant changes, we will notify you by email (if we hold your email address) or by a prominent notice on this page. The “Last updated” date at the top of this page reflects the most recent revision.
10. Contact us and complaints
For any data protection queries, to exercise your rights, or to raise a concern:
- Email: privacy@pts-uk.com
- Post: Data Protection, Precision Technology Supplies Ltd, The Birches Industrial Estate, East Grinstead, RH19 1XZ, United Kingdom
- Tel: +44 (0)1342 410758
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF